Unitel Voice | The Business builder's Phone System
- By TonyAkhto
- Updated on March 22, 2025
Inside This Article:
Ideal for businesses of all sizes, UnitelVoice provides a reliable virtual phone system to streamline communication.
Handle business calls like a boss with a virtual phone number and a work-from-anywhere phone system.
How Unitel Voice Can Help Your Business
Unitel Voice Features
UnitelVoice offers a range of powerful features designed to optimize communication for businesses and individuals alike. Here are some of the standout features:
VoIP Calling: Enjoy high-quality voice calls over the internet, reducing costs and improving reliability compared to traditional phone lines.
Call Forwarding: Ensure you’re always reachable by forwarding calls to any device, whether it’s your mobile, home phone, or office desk phone, so you never miss an important call.
Voicemail-to-Email: Receive voicemails directly to your inbox as audio files, making it easy to manage messages from anywhere, even on the go.
Auto-Attendant: Streamline your customer interactions with an automated greeting system that can route calls to the right department or individual, enhancing customer satisfaction and operational efficiency.
Call Conferencing: Host conference calls effortlessly with multiple participants, making team collaboration and client meetings more convenient and cost-effective.
Call Analytics & Reporting: Track and analyze your call data to gain insights into call volumes, performance, and usage patterns. This helps improve decision-making and customer service.
Scalability: Easily scale your communication system as your business grows, adding additional lines, users, and features without the need for complicated infrastructure changes.
Mobile App: Stay connected even when you’re away from the office with the UnitelVoice mobile app, which allows you to make and receive calls, access voicemails, and manage your settings from your smartphone.
SMS Messaging: Send and receive SMS messages directly through the platform, offering an additional layer of communication with your customers and team members.
Flexible Service Plans: UnitelVoice offers a variety of service plans, allowing you to choose the one that fits your budget and communication needs, whether for personal or business use.
These features work together to provide a seamless, reliable, and flexible communication experience, helping users stay connected and productive at all times.
How to Use Unitel Voice
To use UnitelVoice, simply follow these easy steps to get started with their communication services:
Sign Up and Create an Account: Visit the UnitelVoice website and register for an account. You’ll need to provide basic information to create your profile.
Select Your Service Plan: Choose from a range of customizable service plans that best suit your communication needs. UnitelVoice offers flexible options for both personal and business use.
Set Up Your Devices: Once your account is created, you can easily set up your devices. UnitelVoice supports various devices, including desk phones, softphones, and mobile devices, ensuring you can communicate on your preferred platform.
Configure Your Features: Customize features such as call forwarding, voicemail, and auto-attendants to optimize your communication setup. UnitelVoice provides an intuitive dashboard for easy management.
Make Calls and Manage Communications: After setup, you can begin making high-quality voice calls, sending messages, and utilizing other advanced features like call analytics and reporting.
UnitelVoice’s user-friendly interface and reliable support make it simple to stay connected, whether you’re at the office or on the go.
Unitel Voice Pricing
UnitelVoice offers a variety of pricing plans to accommodate businesses of different sizes and needs, all with a 30-day risk-free trial and the flexibility to change plans at any time.
Start-Up Plan
The Start-Up plan is designed for small businesses or startups with basic communication needs. Priced at $9.99/month, this plan includes 1 phone number, 500 monthly minutes, and 3 users, making it an affordable choice for businesses just starting out. It also provides access to the mobile app, allowing users to manage calls and communication on the go. This plan is perfect for those who need essential calling features without breaking the budget.
Unlimited Plan
The Unlimited plan, priced at $24.99/month, offers significant value with unlimited minutes and the ability to add as many users as needed. Along with 1 phone number, this plan is ideal for growing businesses that require more flexibility and scalability. The mobile app is included, allowing for easy management of calls and messages from anywhere. This plan provides businesses with the flexibility to scale up without worrying about additional fees for calls or user limitations.
Office Plan
At $29.99/month, the Office plan is perfect for businesses that need more advanced communication tools. In addition to 1 phone number and unlimited minutes, this plan includes features like a desktop softphone, desk phones, team messaging, and a presence indicator. Three users are included in this plan, and additional users can be added for $9.99/month per user. The Office plan is ideal for teams that require a comprehensive communication system, with tools to manage both internal and external calls efficiently.
Office-Max Plan
The Office-Max plan, priced at $69.99/month, offers an all-inclusive solution for larger teams. This plan includes 1 phone number, unlimited minutes, and up to 10 users. It comes with advanced features like mobile apps, desktop softphones, desk phones, presence indicators, and team messaging, enabling a seamless communication experience for businesses with more complex needs. Additional users can be added for $9.99/month per user. This plan is designed for larger enterprises that need a fully integrated communication system to support collaboration and enhance productivity.
Each plan is structured to scale with your business, offering the necessary tools and flexibility to meet your communication requirements at every stage.
Unitel Voice Start-Up Plan
Price: $9.99/month (Billed Monthly)
Ideal for: Small businesses or startups with basic communication needs and limited budgets.
Key Features:
- 1 Phone Number: Allows your business to establish a professional presence with a dedicated phone line.
- 500 Monthly Minutes: Provides 500 minutes of calling each month, which is ideal for businesses with moderate call volumes.
- 3 Users Included: This plan covers up to 3 users, making it suitable for small teams or solo entrepreneurs.
- Mobile App: Access your calls and messages on the go with the UnitelVoice mobile app, ensuring you’re always connected, even when away from your desk.
The Start-Up Plan is an excellent choice for businesses just beginning their journey. It offers a cost-effective communication solution with all the essential features needed to stay in touch with clients and customers. The plan is designed to keep expenses low while providing professional tools for business communication.
Unitel Voice Unlimited Plan
Price: $24.99/month (Billed Monthly)
Ideal for: Growing businesses that require more scalability and need unlimited call minutes.
Key Features:
- 1 Phone Number: Establish a dedicated business number to maintain a professional communication line with your customers.
- Unlimited Minutes: Unlike the Start-Up plan, this plan offers unlimited calling, ensuring that you won’t have to worry about running out of call minutes each month.
- Unlimited Users: This plan provides the flexibility to add an unlimited number of users, making it ideal for expanding teams or businesses.
- Mobile App: Manage all your calls and messages directly from the mobile app, allowing you to work from anywhere without restrictions.
The Unlimited Plan is perfect for businesses that are rapidly expanding and need a flexible, scalable communication solution. Offering unlimited minutes and an unlimited number of users, it helps growing businesses meet their evolving communication demands without additional costs or limitations. It’s a great plan for businesses looking for cost-effective solutions with the flexibility to scale up as needed.
Unitel Voice Office Plan
Price: $29.99/month (Billed Monthly)
Ideal for: Teams and businesses that require a full suite of communication tools, such as desktop softphones and team messaging.
Key Features:
- 1 Phone Number: A dedicated phone number for your business, ensuring a professional communication line.
- Unlimited Minutes: No restrictions on the number of minutes, allowing your team to communicate freely with clients, vendors, and partners.
- 3 Users Included: Comes with 3 user accounts, perfect for small to mid-sized teams. You can add more users as your team grows.
- Mobile App: Stay connected with the mobile app, so your team can handle calls and messages from anywhere.
- Desktop Softphone: Use your computer as a phone with the desktop softphone, offering a seamless experience for office workers.
- Desk Phones: Physical desk phones are available for a more traditional setup, allowing teams to maintain a familiar office environment.
- Presence Indicator: This feature lets team members see who is available, making collaboration more efficient.
- Team Messaging: Integrated team messaging allows colleagues to communicate instantly, enhancing internal communication.
The Office Plan is designed for businesses that need more than just basic calling features. It offers a comprehensive communication system with desktop softphones, desk phones, and team messaging. This plan is perfect for teams that need advanced tools to handle customer service and internal communication, all while keeping everything under one roof.
Unitel Voice Office-Max Plan
Price: $69.99/month (Billed Monthly)
Ideal for: Larger businesses or enterprises that require advanced communication features, more users, and a fully integrated solution.
Key Features:
- 1 Phone Number: Establish a dedicated business number for professional communication.
- Unlimited Minutes: Enjoy unlimited calling to clients, customers, and partners without worrying about exceeding your minute limit.
- 10 Users Included: Includes up to 10 users, making it ideal for medium to large teams. Additional users can be added at $9.99/month per user.
- Mobile App: Access calls and messages from your mobile device, ensuring that your team remains connected even when away from the office.
- Desktop Softphone: Use your computer as a phone, offering flexibility and convenience for employees working remotely or from the office.
- Desk Phones: Equip your team with desk phones for a traditional office environment that supports professional communication.
- Presence Indicator: Team members can see who’s available, which streamlines collaboration and improves team coordination.
- Team Messaging: Communicate quickly with colleagues through built-in team messaging, allowing for instant collaboration on tasks.
The Office-Max Plan is the most comprehensive plan, designed for businesses that need a fully integrated, scalable solution. With features like unlimited users, desktop softphones, and advanced team messaging, this plan supports large teams and enterprises looking for a robust communication system. It’s perfect for organizations with growing teams and complex communication needs.
Unitel Voice Handling Calls
UnitelVoice offers advanced call handling features designed to enhance communication efficiency and improve customer experience. Key call handling features include:
Call Forwarding: Ensure you’re always reachable by forwarding calls to any device, whether it’s your mobile phone, office phone, or another number, making it easy to manage calls from anywhere.
Call Routing: Automatically direct incoming calls to the right department or person using customizable rules. This helps streamline customer interactions and reduces wait times.
Call Queuing: In case of high call volumes, calls can be placed in a queue and answered in order, ensuring customers aren’t left hanging and are attended to as soon as possible.
Interactive Voice Response (IVR): Create a personalized automated greeting system that guides callers through menus, helping them find the information they need or directing them to the right person or department.
Voicemail & Voicemail-to-Email: If you’re unavailable, UnitelVoice’s voicemail service ensures you never miss important messages. Voicemails can also be sent directly to your email for easy access.
Call Screening: This feature lets you review incoming calls and decide whether to answer them, helping to filter out unwanted calls and prioritize important ones.
Call Monitoring & Reporting: Track call data and performance with detailed analytics, providing insights into call volumes, response times, and customer interactions, helping you optimize your call handling strategies.
These features work together to provide a streamlined and professional call handling experience, ensuring customers can easily reach you and that you can manage calls efficiently.
Unitel Voice Working Remote
Unitel Voice Business Solutions
Unitel Voice Industry Solutions
UnitelVoice provides tailored communication solutions for a wide range of industries, ensuring that each sector benefits from efficient, cost-effective, and reliable communication systems. Here’s how UnitelVoice serves various industries:
Retail & E-Commerce: For retailers and e-commerce businesses, UnitelVoice offers tools to manage customer service and sales inquiries seamlessly. Features like call forwarding, call queuing, and integrated messaging help businesses respond to customer needs quickly. International numbers and VoIP calling allow retailers to establish a global presence and improve communication with customers worldwide.
Healthcare: UnitelVoice enables healthcare providers to maintain clear communication with patients, doctors, and staff. Features like secure call forwarding, voicemail-to-email, and call routing make it easy to manage patient appointments and inquiries. With its reliable VoIP system, healthcare providers can ensure they’re always available to address urgent needs, all while maintaining high levels of confidentiality and service.
Finance & Banking: Financial institutions benefit from UnitelVoice’s secure and efficient communication solutions that streamline customer service, technical support, and account management. Call routing and IVR systems ensure that customers are directed to the right department, while call analytics and reporting tools provide valuable insights into customer needs and service performance.
Education: Educational institutions, including schools and universities, rely on UnitelVoice to enhance communication between staff, students, and parents. Features like call routing, voicemail, and mobile access help ensure smooth communication, while online portals enable easy management of student inquiries, course information, and administrative functions.
Real Estate: UnitelVoice helps real estate agencies manage client inquiries and appointments efficiently. With call forwarding, voicemail, and mobile app access, agents can stay connected with clients anytime, anywhere. The system also supports conference calls, making it easier to hold property discussions or virtual tours with clients and colleagues.
Hospitality: The hospitality industry benefits from UnitelVoice’s features that enhance guest services and streamline internal communication. With tools like call forwarding, voicemail, and call routing, hotels and resorts can manage reservations, inquiries, and guest services more effectively. The system also supports remote communication, ideal for businesses with staff working in multiple locations.
Professional Services: Lawyers, consultants, and other professional services use UnitelVoice to improve communication with clients, partners, and teams. The system’s call forwarding, voicemail-to-email, and advanced reporting features ensure that professionals stay connected and responsive. Secure and reliable communication is crucial in this industry, and UnitelVoice delivers on these needs.
Manufacturing: Manufacturers benefit from UnitelVoice’s ability to handle large volumes of calls, connect employees across different locations, and improve customer service. Call routing, analytics, and call monitoring tools help optimize communication within the organization and with suppliers, vendors, and clients.
Government & Public Sector: For government agencies and public sector organizations, UnitelVoice offers secure communication solutions that ensure efficient and clear communication across departments. Features like IVR systems, call forwarding, and reporting tools help streamline operations and enhance citizen services.
UnitelVoice’s industry-specific solutions ensure that each sector can effectively manage communications, improve customer experiences, and boost productivity while reducing operational costs.
Unitel Voice Alternatives
If you’re considering alternatives to UnitelVoice, here are some popular options:
RingCentral: A comprehensive VoIP service offering call, messaging, and video solutions with robust features for businesses of all sizes.
Grasshopper: A virtual phone system ideal for small businesses, providing call forwarding, voicemail, and fax services with easy setup.
Nextiva: A cloud-based communication platform offering VoIP calling, team collaboration tools, and advanced analytics, catering to both small and large enterprises.
8×8: Provides VoIP services with video conferencing, messaging, and cloud contact center solutions, focusing on global communication.
Vonage: Known for its flexible VoIP services for both businesses and personal use, with features like call forwarding, voicemail, and mobile integration.
These alternatives offer similar communication features but differ in pricing, scalability, and customization options, so it’s important to choose based on your specific needs.
Unitel Voice is it Worth it?
Disclosure: We are an independent entity from Unitel Voice. We are not an agent or employee of Unitel Voice and have no authority to make binding contract or represent Unitel Voice. We receive referral payments from Unitel Voice. The opinions expressed here are our own and shall NOT be interpreted or considered as representations, guarantees, or statements by Unitel Voice.
Frequently Asked Questions
UnitelVoice is a cloud-based VoIP (Voice over Internet Protocol) service that offers reliable communication solutions for businesses of all sizes. It provides features such as call forwarding, voicemail, call routing, and analytics to enhance communication efficiency.
Yes, UnitelVoice offers a mobile app that allows you to make and receive calls, access voicemails, and manage your account settings from your smartphone, ensuring you stay connected wherever you are.
UnitelVoice offers local, toll-free, and international phone numbers, allowing businesses to establish a local presence or provide a free and easy way for customers to contact them, no matter where they are.
UnitelVoice uses advanced encryption and security measures to protect your communications and sensitive data. This ensures that your calls, voicemails, and other communications are secure and compliant with industry standards.
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